Exclude shipping protection products from collection

Because of Shopify's shopping cart system, Shipping Protection actually exists as a digital product in your store.

When the Shipping Protection widget is enabled, the app automatically creates a Shipping Protection product for your store so that shipping protection can be added to orders.

Because the Shipping Protection is a digital product, it may be displayed on the store website. Here are some ways to hide the Shipping Protection product display on your store website.

Hide shipping protection products from home page

Step 1, Go to your Shopify store’s Collections section > Click Create collection

Step 2, fill in "all" in the collection title and select the collection type as "Automated"

Select the condition as "all conditions", then select the product type, select "is not equal to", and select the value as "ShopWill". Finally, click the "Save" button.

This will exclude shipping protection items from all products.

Please note that 👉 our app has automatically created this "all" collection for your store, so you don't need to create this collection again. Please rest assured that this collection will not conflict with your other collections, so there is no need to delete it. If you accidentally delete the collection, you can follow this guide to recreate the collection.

Hide shipping protection products in specific collections

Go to your Shopify store’s Collections section > Click corresponding collection

When the condition of the collection is set to "all conditions", the shipping protection products need to meet all conditions to appear in the collection. So you can add another condition, select the product type, select "is not equal to", and select the value "ShopWill". Finally, click the "Save" button. In this way, the shipping protection products will not appear in the collection.

When the condition of the collection is set to "any condition", the shipping protection product will appear in the collection when it meets any of the conditions. So if you want the shipping protection product not to appear in this type of collection, you need to check and make sure that the shipping protection product does not meet any of the conditions.

If you are still unable to hide the shipping protection products after following this guide, please contact support via Live Chat in the app or email [e-mail], we will help you resolve this issue.